In the event of a return and to enable us to process your Refund/Exchange or Repair efficiently please follow these steps: Unwanted Purchases/Your Right to Cancel:
Please be aware: If there is no one home to take delivery on the date agreed the courier will return the unit & a second delivery attempt will be chargeable.Īt Electrical-Deals we are committed to providing high quality products which we hope you will enjoy, but we know from time to time a product may need to be returned or exchanged, therefore all items come with a 12 Month Return To Base Warranty. #Coda 2 windows driver
Please be aware the driver will attempt delivery on this day even if there is no answer to this call.
On the day of delivery, the driver assigned to deliver your order will attempt to phone before 10am to inform you of the estimated 3 hour time slot for delivery. If you have not provided us with a mobile telephone number, the couriers will send an email or attempt to call the landline number to confirm the delivery date. If you have provided us with a mobile telephone number, our large screen couriers will send a text message or call you to confirm the day of delivery. Large Screen TVs & Plasma Orders (Over 41" & Plasma), 3-5 days from despatch Please confirm with our customer service team first before placing the order on 01 Unfortunately our Next Working Day Delivery policy excludes some remote rural areas and countries. Please note any quoted time slot is approximate and does not guarantee delivery between those times. If you have not provided us with a mobile telephone number, DPD couriers will send an email on the day of delivery to the supplied email address advising of the approximate time slot for delivery. If you have provided us with a mobile telephone number, DPD couriers will send a text message on the day of delivery advising of an approximate time slot for the delivery. 
Our address for collections is Electrotec, Manchester Road, Hollinwood, Oldham, OL9 7AA.If you would like to collect your item from our store then Payment must be made in person with a credit/debit card using chip & pin or cash on collection.Please confirm with our customer service team first before placing the order on 01) We can only ship to Mainland UK & Northern Ireland we regret that we cannot deliver to the Channel Islands, Isle of Man, Shetland Islands or the Republic of Ireland (Unfortunately our Next Working Day Delivery policy excludes some remote rural areas and countries.If this delivery fails the cost of a second delivery attempt will be chargeable. You will be contacted prior to the delivery to arrange a suitable time. Large Screen orders will only be attempted on one occasion.A Fee of £10.00 may be charged for any further delivery attempts.
If the item is returned to us as a failed delivery after 2 attempts, the order will be cancelled and refunded once we receive the item back.
For orders delivered via DPD, deliveries will be attempted twice, with a calling card left each time. Delivery of your item will take place between Monday-Friday and between the hours of 09:00am-5:30pm and must be signed for at the registered Paypal address, it will NOT be left in safe places or with neighbours. You will receive a despatch notification email containing your tracking number when your item is despatched, (no tracking number provided for large screen TVs). We aim to ship orders within 2 Working days most orders are shipped on a next day basis (Plasma and over 46" TV's are shipped via a specialist courier and may take 3-5 working days to be delivered). Please ensure you have an up to date daytime contact telephone number, preferably a mobile telephone number, on your account should we need to contact you about your delivery (see below). 
Unfortunately our Next Working Day Delivery policy excludes some remote rural areas and countries. All of our orders are shipped via DPD or Royal Mail 1st Class/1st Class Recorded (except Plasma's and over 46" TV's which are shipped via a specialist courier).
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